Port Pathways Intern Airport Customer Care

Every role at the Port of Seattle is vital to our thriving community. We are a leader in moving people and cargo across the country and around the world. With facilities and property ranging in scope from a half-acre park to one of the largest airports and container terminals on the West Coast, we maximize the public assets in our portfolio with an eye toward best uses and environmental sustainability. Find out more here.

Our vision is to create a Port that mirrors – throughout its breadth of operations and services and within its leadership – the diversity of our communities, instill principles of equity into its culture, and ensures a fair and intentional distribution of opportunities to expand economic development and quality of life for all in our region. Find out more about how our values RAISE us up and our commitment to equity.

The Port of Seattle offers an extensive benefits package that rewards our staff for their valuable contributions towards the Port‘s mission. In addition to the summary below, benefit details for non-represented positions can be found on the Port of Seattle‘s website. If the position is represented by a union, please refer to the “Collective Bargaining Agreement” or contact the appropriate Union Representative for specific information related to benefits and eligibility.
 

• Getting to Work – From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work hybrid.

• Equity, Diversity, and Inclusion – The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees – regardless of race, gender, and other identities – succeed and reach their fullest potential.
• Work-Life Balance – We provide the resources to help you create habits to be healthy and balanced.
• Mission Driven – We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.

• Work Schedule – Your normal work schedule will be Monday – Friday, 8\:00 a.m. to 5\:00 p.m. (40 hours per week). Slightly more flexible start and end times are available in this role. You may be required to work any and all assigned shifts, including weekends.  
• Work Environment – You will primarily work in an office environment.
• Limited Duration – This is a limited-duration position and is expected to last no longer than three months.
• Safety Requirements – You will be required to comply with all work rules, safety, and Personal Protective Equipment (PPE) requirements.  
• Security Requirements – As the successful candidate, you will/must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance.
• Washington State Residency Requirement – Employees must establish a residence in Washington State within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.
• E-Verify - The Port of Seattle is not an E-Verify employer. 

The Port Pathways Program provides individuals with entry into various career fields through paid, limited-duration opportunities. These positions are open to all applicants, including those with skills gained through alternative routes such as professional and lived experience. Each position offers hands-on experience and career training to help participants gain exposure and advance their careers. Program benefits include, but are not limited to:

• Hands-on professional experience
• Mentorship and guidance to support career growth
• Opportunities to build connections and gain insight into careers at the Port of Seattle
• Career readiness and development workshops (resume writing, interview practice, leadership, and financial literacy) 

Some of what you will be doing\: 

This is a full-time three-month internship opportunity. This role centers on supporting the engagement goals of the SEA Volunteer program.  The SEA Volunteer program is comprised of 180+ community members who donate their time to support travelers’ customer service experience.  A key program element is ensuring SEA Volunteers feel a strong connection to both SEA Airport and to the Volunteer program itself.  To support this, current Volunteer engagement strategies include Volunteer Daily Briefings, weekly Call Signs\: Volunteer Newsletter, biannual Volunteer Town Halls, periodic on-site field trip learning opportunities, and an annual Volunteer Breakfast.  The Port Pathways intern will support these engagement efforts, as well as have the opportunity to brainstorm new ones.

• Attend and actively participate in Volunteer Daily Briefings
• Support administrative and program planning aspects of Town Halls and annual Volunteer Breakfast
• Organize on-site field trips (ex\: tour of the International Arrivals Facility) by planning and executing all details associated with learning opportunities
• Contribute to the drafting of Call Signs\: Volunteer Newsletter
• Model excellent customer service through daily interactions and when ‘walking the floor.’
• Build strong and effective relationships with SEA Volunteers.
• Perform other duties as assigned.

• Eligibility – Open to all applicants seeking professional experience, regardless of educational level.
• Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work.  At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees
• Customer Service – You are customer service oriented – and serve with empathy and emotional intelligence to understand customer feelings
• Technology – You have a solid understanding of Microsoft Office Suite software, calendar management, and email etiquette
• Detail-Oriented – You have an attention to detail and accuracy while meeting strict deadlines
• Proactive – You are curious and a proactive learner eager to learn about the aviation customer service industry