Students may only have 5 open job applications at a time.

Work Experience:

Work Experience Description:

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Department Name
MIS

Key Responsibilities:

• Provides daily technical support for the ticketing system, including troubleshooting system errors, user access issues, and performance problems.
• Monitors ticketing system to ensure reliability, accuracy of data, and smooth operation for reservations and transactions.
• Assists in system updates, patches, and configurations in coordination with vendors and MIS leadership.
• Documents and escalates technical issues to vendors or senior MIS staff when required.
• Supports employees on proper use of the ticketing system and AI-powered tools, including new features and best practices.

Requirements:

• Have a full range of body movement and be able to lift 50lbs on a regular basis.
• Fluent in the English language in both oral and written communication.

Preferred Qualifications:

• Have a good understanding of the Microsoft office suite and Microsoft Operating System.
• One year of college majoring in CIS or ISCS preferred but not required.
• Have a good understanding of Microsoft Windows Servers (i.e domains, users and groups, and Macintosh operating systems.

Work Schedule
19 hours, M - S, TBD

Approximate starting hourly rate:

$14.00 - $16.00

The wage offered could be above or below range based on education and experience as it relates to the job description.

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*Must exemplify the university Honor Code, including the Dress and Grooming Principles and Expectations

*Preference will be given to students who can work during academic breaks