Product Support Representative I, FIS University Program

Are you curious, motivated, and forward-thinking? At FIS, you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun. 

Join the 2024 FIS University Program! 

As a 2024 FIS University Program full-time employee, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including bi-annual performance connects with your manager.   

This two-year full-time program has start dates in January, March, June, and September with a dedicated “Learning Week” where you will: 

• Learn how to work within a corporate environment 

• Learn about the exciting world of Fintech and the role FIS plays 

• Hear from FIS leadership about their journey and participate in senior leader networking opportunities 

• Build a network of your peers from across the organization 

This position is for a June 2024 start. 

About the team 

The Client Experience (CX) team within the Risk, Credit, and Lending group of FIS is looking for Product Support Representatives to join our team.  In this role you will become an expert on one or more software solutions used by our client base of banks, financial institutions, and leasing companies.  You will then use this expertise to help these clients get the most value from our software.  Our software solutions include:

• ACBS Commercial Loan System

• Ambit Asset Finance

• Ambit BancWare

• Ambit Optimist

• AutoSuite

• SyndTrak

What you will be doing 

• Assist clients with functional and technical questions regarding FIS software

• Build strong, long term working relationships with FIS clients

• Work with development and product Management teams to improve our software

• Train FIS clients on proper software usage

• Participate in internal projects (i.e. software testing, release planning, client events, etc.)

What you bring 

• Bachelor’s degree in Business Administration, Finance, Management Information Systems, Computer Science, or other related field.

• Proficiency in Microsoft Office Suite 

• Fluent in English; Strong written and verbal communication skills 

• Adaptability, a drive to learn, and strong problem-solving skills 

• Ability to work well independently and within a team 

Bonus if you have 

• Experience working for a bank, financial institution, or leasing company

• Coursework in both finance and management information systems/computer science

• A love for troubleshooting and analytical thinking

• Experience using Microsoft SQL Server or other relational databases

• Fluency in Spanish

What we offer you 

• Competitive salary and excellent benefits 

• The chance to work on some of the most challenging, relevant issues in financial services & technology 

• A broad range of professional education and personal development possibilities – FIS is your final career step! 

• Time to support charities and give back to your community 

• A work environment built on collaboration, flexibility, and respect 

• Student Loan Repayment Program: FIS will PAY OFF participants’ undergraduate loan balance over 10 years of service! Eligibility starts after one year of tenure in the program.  The benefit applied to undergraduate student loans for US-based degrees and must be in the employee’s name.