Programs Intern

Purpose of the Job: 

The Programs Intern will support the team by assisting with order management, quoting activities, customer service processes, and sales administration. This role provides hands-on exposure to sales operations, pricing strategies, product lines, market dynamics, and customer relationship management within a global aerospace environment.

Reports to: Director of Programs

Duties and Responsibilities:

• Update and maintain tariff information for ITEC products on a weekly basis to ensure pricing accuracy and compliance.
• Monitor and update customer ship dates, ensuring timely communication of schedule changes.
• Process ATRs (Acceptance test reports) by entering appropriate order line types, updating sales orders, and coordinating with internal teams to complete transactions.
• Support product exchange transactions by entering and maintaining exchange order information within the sales order system.
• Assist with preparing quotations for lower-value opportunities while developing knowledge of market conditions, product offerings, OEM customers, and competitive positioning.
• Support Algeria repair activities through data entry of repair quotations and customer approvals while gaining exposure to repair pricing methodologies and business processes.
• Assist with quote management activities, including maintaining the sales funnel, tracking open opportunities, and conducting quote follow-ups.
• Manage customer communications related to order acknowledgements, ship date revisions, and general order status inquiries.
• Maintain accurate records and documentation within company systems to support efficient sales and customer service operations.
• Collaborate with sales, customer service, and operations teams to ensure customer requests are processed accurately and promptly.

Learning Opportunities:

Throughout the internship, the candidate will gain experience in:

• Sales and customer service operations
• Pricing and tariff management
• Order processing and fulfillment workflows
• Quotation development and sales funnel management
• Product lines and OEM customer markets
• Global repair and service business processes
• Cross-functional collaboration and business communication