Regional Community Services Manager

Company Overview

Wesley Housing, a leading nonprofit developer throughout Virginia and the District of Columbia, has worked to provide affordable rental housing for individuals and families for more than 50 years. Since its founding, Wesley Housing has emerged as a premier developer of affordable housing with current ownership in 4,300+ units. Wesley Housing supplements housing with supportive services to build up the lives of its ~4,500 residents living across its owned and operated communities, including low- and moderate-income families, older adults, and individuals with disabilities and/or chronic disease. Wesley Housing’s headquarters are located in Alexandria, VA (Fairfax County). For more information, please visit www.wesleyhousing.org and follow @WesleyHousing on social media.

To apply, please visit our careers website at https://wesleyhousing.org/about-us/careers/. Click on Open Positions. Select the position you are interested in. Then click the Apply button to submit your application.

Job Summary

Wesley Housing is seeking a dynamic, mission-driven leader to serve as the Regional Community Services Manager for our newly expanded portfolio. This is a unique opportunity to build and lead resident services from the ground up for 15 affordable housing communities acquired during a recent merger—forming our third service region.
 

This role is ideal for a social work professional who thrives on innovation, relationship-building, and delivering programs that uplift communities. The Manager will also lead seasonal initiatives across all regions, coordinating company-wide programs like Summer Initiatives, Back to School, and Holiday Help.

Essential Functions

Regional Resident Services Development (70%)

• Launch resident services for 15 properties in rural Virginia through strategic planning and grassroots execution.
• Build meaningful relationships with residents, local property managers, and community partners to tailor programs that meet real needs.
• Conduct community needs assessments—either directly or through supervised interns—and translate results into actionable service plans.
• Use CORES-aligned community mapping tools to analyze regional demographics and resource utilization.
• Develop and launch an intern program:

            - Write intern job descriptions and secure partnerships with local colleges.

            -Supervise hiring, training, and placement of interns for spring, summer, and fall cycles.

           -Remotely supervise interns. Provide robust learning experience. Coach and monitor performance to ensure alignment with resident services and intern program goals. 

• Establish collaborative protocols with property management, especially for cross-departmental efforts like eviction prevention or safety concerns.
• Drive resident engagement through consistent and culturally responsive communication channels (e.g., newsletters, bulletin boards, text platforms).
• Travel to assigned properties regularly (30–50%, decreasing to 20–40% after the first year depending on site needs).

Portfolio-wide Seasonal & Special Projects (30%)

• Lead the planning, training, execution, evaluation and wrap-up for high-impact, portfolio-wide programs.
• Develop and maintain an annual calendar for company-wide initiatives in partnership with site teams, ensuring clear communication of goals, metrics, and timelines.
• Supervise the full-time seasonal Summer Camp Director each summer and provide ongoing coaching to site-level staff in collaboration with their direct supervisors.
• Monitor and track program performance, strive for continuous improvement, and ensure activities align with Wesley’s mission of empowering communities.
• Partner with the VP of Resident Services to build and manage program budgets.
• Perform other duties as assigned

Requirements and Qualifications

• Bachelor’s degree in Social Work (BSW) required; Master’s degree (MSW) strongly preferred
• Minimum four year experience and two years’ post-graduate experience in delivering social services programs and/or case management 
• Demonstrated success designing, launching, and evaluating community-based programs
• At least one year of experience managing remote interns or staff in human services settings
• Excellent interpersonal and communication skills across diverse populations
• Must have experience working with older adults as a client population
• Strong project management and organizational skills
• Ability to travel regionally (up to 50%) and work a flexible schedule as needed
• Valid driver’s license, reliable transportation, and current auto insurance required
• Strong advocacy and problem-solving skills with a focus on achieving positive outcomes for individuals and families
• Proficient in using case management software and maintaining accurate documentation
• Demonstrated cultural competence and sensitivity to diverse socioeconomic background.
• Excellent written and verbal communication skills; able to engage effectively with individuals at all levels
• Strong interpersonal skills with the ability to build trust and rapport
• Exceptional time management and organizational abilities
• Ability to work independently and exercise sound judgment
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Physical Job Requirements 

• Able to remain in a stationary (standing and/or seated) position more than half the time 
• May need to move about corporate office or property sites more than half the time 
• Able to regularly maneuver (lift, move, carry, slide, etc.) up to 15 pounds and occasionally up to 40 pounds
• Able to operate machinery and equipment that requires the constant use of hands/fingers/wrists (ex.’s: typing, filing, etc.)  
• Able to spend more than half the time viewing computer monitors
• Exposed to outdoor weather conditions less than half the time 
• Exposed to non-climate controlled workspace(s) less than half the time 
• Able to identify and distinguish between colors less than half the time 

Travel Requirements

• This position commutes to local and more distant Wesley Housing sites up to 50% of the time.

Wesley Housing offers a generous benefits package to full-time employees that includes a competitive salary, health insurance, disability insurance, paid time off, flexible work schedule, opportunities for training, and a retirement plan with a company match