Process Improvement and Training Intern

Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Job Summary  
Drive change management activities such as documentation updates and development of training sessions/videos that are a result of audit recommendations, process improvement activities, and new process introduction. 

What You Will Do:

• Assist in developing and updating quality management documentation 


• Assist with project communications by preparing presentations and stakeholder updates 


• Assist in creating training materials for quality processes and project management 


• Contribute to continuous improvement efforts through fresh perspectives and innovative ideas 


• Gain exposure to various business units and understand their quality and project management needs 


• Support compliance activities by maintaining compliance tracking systems and implementation of remediation activities / change management 


• Participate in project reviews and post-mortems, documenting key insights and recommendations 

What We Need:

• Proficiency in Microsoft Office Suite 


• Basic understanding of project management concepts and methodologies 


• Knowledge of process mapping tools (Visio, Lucidchart, or similar) 


• Detail‑oriented mindset 


• Ability to manage multiple tasks simultaneously and prioritize effectively 

Desired Qualifications:  

• Critical thinking skills to evaluate processes and identify improvement opportunities 


• Research skills for gathering and synthesizing information 


• Excellent written communication skills for creating clear, professional documentation 


• Self-motivated with ability to work independently while knowing when to seek guidance 

What You'll Need to Succeed: 

• Curiosity and willingness to learn from experienced quality and project managers 


• Strong organizational skills, especially when supporting multiple projects 


• Ability to document processes clearly and accurately 


• Willingness to collaborate with cross‑functional teams 


• Initiative to bring fresh perspectives and propose improvement ideas 


• Professionalism in preparing summaries, briefings, and presentations 

Base Salary Band: $21 - $23 per hour 
 
Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary.    

About PatientPoint: 
PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. 

Latest News & Innovations: 

1. Named A Best Place to Work! Read More


2. Mike Walsh, COO answers "What Makes a Great Leader". Read More


3. Recognized on Vault’s Top Internship List. Read More

What We Offer: 
We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.