Reservation & Listing Intern

Company : Cdl Sas

Job Description - Reservation & Listing Intern

Are you looking to kickstart your career in Reservations & Hospitality? We are looking for reservations intern to join our Clients team.

Kenya | Full-time & Onsite

Reports To: Reservations Manager

Key Responsibilities

â Assist in processing, confirming, modifying, and cancelling reservations.

â Respond to guest enquiries through WhatsApp, email, Airbnb, Booking.com, and other

channels.

â Assist with checking availability, rates and booking details.

â Liaise with guests, Housekeeping, Operations, Finance, and other teams to ensure a

smooth guest experience.

â Assist with preparing booking confirmations, invoices, payment follow-ups, and guest

information.

â Assist in preparing daily check-in and check-out lists.

â Support the team in maintaining accurate and up-to-date reservation records.

â Assist with handling guest requests, booking changes, cancellations, and other

reservation-related concerns.

â Support the Reservations Manager with daily administrative and operational tasks.

â Ensure all reservations and guest information are accurately recorded and updated.

Requirements

Qualifications

â Diploma or Bachelor's degree in Hospitality, Tourism, Business Administration or a related field.

â At least 6 months of experience in reservations, hospitality, customer service, or a related role.

â Strong communication and problem-solving skills.

â Proficiency in Microsoft Office and Google Workspace.

â Familiarity with booking platforms such as Airbnb and Booking.com is an added advantage.

â Strong attention to detail, multitasking ability, and a customer-first approach.

â Ability to work well in a fast-paced environment.

â Speaking and/or writing Chinese is an added advantage.

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About the Company

Cdl Sas

Discover why CDL Limited is one of the best recruitment agencies in Kenya. Get top job placements and HR services today. Contact us for your next career move.

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Reservation & Listing Intern

Job Description - Reservation & Listing Intern

Requirements

About the Company

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