SDT House & Box Office Manager

Job Description

Essential Duties and Responsibilities

Box Office Operations

• Assist patrons with ticket purchases, exchanges, and will-call pickup.
• Operate ticketing software and point-of-sale systems.
• Process credit card transactions in accordance with PCI compliance standards.
• Answer patron questions regarding performances, seating, accessibility, and venue policies.
• Maintain accurate sales and attendance records.
• Assist with performance settlement and end-of-day reporting.

House Management

• Serve as the primary student front-of-house representative during assigned performances.
• Coordinate and supervise student ushers and greeters.
• Monitor audience flow, seating, and lobby operations.
• Assist with opening and closing procedures for the venue.
• Ensure patron safety and compliance with venue policies.
• Respond professionally to patron concerns and escalate issues when necessary.

Audience Services

• Welcome and assist patrons.
• Support accessibility accommodations and ADA services.
• Distribute programs and event materials.
• Manage late seating and audience movement during performances.
• Provide exceptional customer service throughout the patron experience.

Event Operations

• Assist with concession and merchandise operations as assigned.
• Support special events, receptions, and donor activities.
• Participate in pre-show staff briefings and post-show reports.
• Assist with venue setup, breakdown, and front-of-house resets.

Learning Outcomes

Students in this position will gain experience in:

• Arts Administration
• Venue and Event Management
• Ticketing and Box Office Operations
• Customer Service and Patron Relations
• Front-of-House Leadership
• Crowd Management and Safety Procedures
• Event Reporting and Data Collection
• Professional Communication and Problem Solving

Qualifications

• Strong customer service and interpersonal skills.
• Ability to remain calm and professional in fast-paced environments.
• Reliable, punctual, and detail-oriented.
• Comfortable working evenings, weekends, and holidays as required.
• Interest in arts administration, event management, hospitality, or theatre operations preferred.

Supervision

Reports to the House Manager, Box Office Coordinator, and/or Director of Programming and Venues.

For degrees earned outside of the U.S., a copy of your education equivalency, conducted by a nationally recognized evaluation service, must be included in your application.

As a condition of employment, the following are required at the time of hire:

• Successful completion of a background check and degree verification (if applicable).

If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources and Strategic Talent Management at 240-567-5353 or [email protected].  We require at least two weeks advance notice to enable us to provide the requested accommodation.

Montgomery College is an equal opportunity employer committed to promoting and fostering diversity among its student body, faculty, and staff.

Montgomery College is a tobacco-free and smoke-free workplace.

Closing Date