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Service Delivery Data, Emerging Talent Intern

icon building Company : Metropolitan Transportation Authority
icon briefcase Job Type : Internship
icon geo-alt Brooklyn, Ny

Job Description - Service Delivery Data, Emerging Talent Intern


Description



Position at New York City Transit


Department: Department of Subways 
Location: 130 Livingston St, Brooklyn, NY 11201 
Position Title: Service Delivery Data, Emerging Talent Intern 
Hourly Rate: $19.00 (Undergraduate), $21.00 (Graduate) 
  
All internship positions are onsite and require regular, in-person attendance at the designated work location. 
  
OVERVIEW OF DEPARTMENT: 
Operations Training provides numerous training programs (approximately 350 individual courses) focusing on safety, security, induction of new hires and promotions, conventional and new equipment, title-specific knowledge, and skill refreshers. 
  
RESPONSIBILITIES: 
  • Conduct needs assessments and create products based on identified needs 
  • Work with subject matter experts to collect relevant knowledge and information to complete projects 
  • Write and edit an array of word documents and spreadsheets 
  • Sort through current data and records for Operations Training to create updated data collection methods 
  •  Design new data collection processes and formats. Input data as it is generated in classes across the department. Check for accuracy in data outputs and correct/improve as necessary. 
  • Proofread and provide feedback on peer’s work 
  • Collaborate with MTA employees in many different roles in person and virtually. 
  
PROJECTS: 
  • Create and optimize data dashboards for all five units within Service Delivery training. 
  • Create templates for annual, bi-annual, and quarterly reports that summarize the outcomes for each unit and for the department as a whole. 
  • Create process/methods for ongoing data collection and retention that are efficient, helping us to move out of paper- and scan-based records. 
  
  
  
 REQUIRED QUALIFICATIONS: 
  • Proficiency in Microsoft Office Suite is a must. 
  • The candidate should possess organizational, analytical and communication skills.  
  • The candidate should be able to work well under pressure and prioritize tasks effectively. 
  • The candidate should have a keen eye for detail and be able to work independently while being an active team player. 
  • Experience in Education or Training Classes/Roles is a plus. 
  
REQUIRED EDUCATION: 
  • Matriculated in an undergraduate program in good standing with at least 2.5 GPA AND/OR matriculated in a graduate program in good standing with at least 2.8 GPA 
  • Major(s) Preferred: Data Science, Communications, Information Technology, Computer Science, Organizational Sciences or related field. 
  
 All applicants must be authorized to work in the United States at the time of application. Students’ transcript must be submitted. 
 Equal Employment Opportunity 
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. 


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