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Service Technician Apprentice

icon building Company : Marinemax
icon briefcase Job Type : Internship

Number of Applicants

 : 

000+

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Job Description - Service Technician Apprentice

OVERVIEW: The service technician apprentice is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service, and parts department’s processes through a structured apprentice program.  The apprentice will follow the guidance of their assigned mentor technician while completing their outlined goals and tasks.


KEY RESPONSIBILITIES:



  • Successfully complete Self-led and online training curriculum/courses

  • Successfully learn and exhibit skills in the following areas:

  • Detailing-gain familiarity with products as well as understand nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines.

  • Yard Team-gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety.

  • Rigging-gain exposure to new product assembly procedures, warranty procedures, work order entry as well as time management skills

  • Parts Department-exposure to all aspects of departmental operations to include over-the-counter and work order sales processes, parts ordering and inventory maintenance.

  • Service Advisor-gain critical knowledge of customer service, work order management, timecard entry, and importance of documentation by shadowing a senior Service Advisor.

  • Sales-gain understanding of the processes associated with the sales and delivery of new boats.

  • Interface on daily basis with lead technician and riggers to ensure effective acclimation to the role.

  • Perform light duty technician tasks such as changing oil filters, general service and warranty repairs, and assist as needed with any other repairs

  • Set up and participate in boat shows and other off-site promotional events.

  • Maintain a professional and clean workspace for customer viewing.

  • Successfully pass OEM certification(s)

  • Complete all required apprenticeship documentation daily.

  • Follow the apprentice program outline and complete all tasks and meet all goals.

  • Other tasks as assigned


KEY RESULT AREAS: 



  • Complete all aspects of training.

  • Improved OEM certification status

  • Internal and external customer satisfaction and enthusiasm

  • Accurate level of service-done right the first time

  • 100% pride in work; always supplying a complete and “0” defect product to the customer.

  • Maintain minimum production and accuracy standards

Original job Service Technician Apprentice posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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