Service Technician Apprentice

OVERVIEW: The service technician apprentice is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service, and parts department’s processes through a structured apprentice program.  The apprentice will follow the guidance of their assigned mentor technician while successfully completing their outlined on-the-job training and on-line and self-led coursework.

KEY RESPONSIBILITIES:

• Detailing-gain familiarity with products as well as understanding nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines.


• Yard Team-gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety.


• Rigging-gain exposure to new product assembly procedures and the PDI process.


• Parts Department-exposure to all aspects of departmental operations to include over the counter and work order sales processes, parts ordering and inventory maintenance.


• Service Advisor-gain critical knowledge of customer service, work order management, timecard entry, and importance of documentation by shadowing a senior Service Advisor.  Gain an understanding of warranty procedures and work order entry and begin to develop time management skills.


• Sales-gain understanding of the processes associated with the sales and delivery of new boats.


• Perform light duty technician tasks such as changing oil, general service and warranty repairs, and assist as needed with any other repairs.


• Set up and participate in boat shows and other off-site promotional events.


• Maintain a professional and clean workspace for customer viewing.


• Successfully pass OEM certification(s)


• Meet daily with the assigned Mentor Technician as well as regular meetings with the Service Manager or Fixed Operations Manager.


• Complete all required apprenticeship documentation daily.


• Follow the apprentice program outline and complete all tasks and meet all goals.


• Other tasks as assigned 

KEY RESULT AREAS:

• Complete all aspects of training.


• Improved OEM certification status


• Internal and external customer satisfaction and enthusiasm


• Accurate level of service-done right the first time


• 100% pride in work; always supplying a complete and “0” defect product to the customer.


• Maintain minimum production and accuracy standards