Students may only have 5 open job applications at a time.

Work Experience:

Work Experience Description:

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Job Summary

The Housing Services team is responsible for the professional management of on-campus student housing properties. Responsible for creating and managing schedules and appointments for Hale and TVA residents. Ensures that customers contacting the Housing Services either by phone, email or in person, receive the best service possible. This position will require acute technical skills, attention to detail and a strong work ethic.  

Primary Responsibilities

• Provides customer service in person, by email or phone, greets visitors, and resolves routine questions or issues following established procedures and guidelines

• Organizes schedules and confirms appointments (Excel and computer fluency is necessary)

• Strategically manages team assignments by maintaining calendars for property inspections 

• Ensures residents are aware of property notices through university communications or social media 

• Develop and implement educational campaigns encouraging residents to maintain housing standards

• Maintains inventory of supplies and equipment 

• Files documents in appropriate folders or performs data entry tasks 

• Uses office machines such as copiers, scanners, and desktop computers 

• Attends weekly training meetings 

• Performs other duties as assigned 

Job performance will determine continued employment for the following semester. 

Requirements

• Strong customer service and communications skills. Work well with others 

• Able to communicate well in English 

• Highly self-motivated, organizational skills, and task oriented 

• Responsible and trustworthy 

• Adherence to established Front Desk dress code and expectations is required 

• Proficient in using Microsoft Office Suite: Excel, Work, Outlook, etc. 

• Able to properly use a computer, phone, copy machine 

• Able to work 19 hours Monday through Friday between 8 am and 8 pm. Some after-work hours may be required 

• Prior office skills/experience preferred 

• Prior customer service, or hospitality experience is preferred 

Education

High School

Work Experience

3 Months of General Work Experience

Physical Demands

Typical office environment

Base Rate Per Hour:

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