Student - PAC Box Office Sales Associate

Job Description

Hours & Scheduling

• Total Weekly Hours: 6 minimum to 12 hours maximum per week (flexible based on your availability and PAC events).
• Availability Requirements:
  • Day Shifts (Sep–May): Must be available for a minimum of 6 hours total Wednesday-Friday, 12:00 PM – 4:00 PM.
  • Event Shifts: Must be available for 90% of evening and weekend performances (most occur Friday–Sunday).
• Shift Breakdowns:
  • Box Office Day Shifts: 6–12 hours per week. Flexible range from 1- 4 hours per day based on your availability.
  • Event Shifts: 2–6 hours per week. Events range from 0-3 per week with a 2-hour minimum per shift.

Description of Duties & Responsibilities

• Box Office Ticket Sales: Complete walk-up & phone ticketing transactions using a web-based ticketing system.
• Patron Services: Deliver high-quality guest service, remain calm, confident, and professional during periods of high-volume incoming calls or walk-up sales.
• Cash Handling: Perform accurate cash handling during detailed and sometimes complex ticket sales transactions.
• Event Support: Complete ticket sales and manage Will Call services for walk-up patrons during live events.

Qualifications & Requirements

• Professional Demeanor: Friendly, eager to learn, highly responsible, and dedicated to providing a positive patron experience.
• Availability: Must be able to work day shifts and 90% of scheduled events, including evenings and weekends.
• Communication: Must be fluent and comfortable communicating primarily in English with Patrons.
• Responsiveness: Ability to monitor email for any schedule communications and respond to PAC-related correspondence during scheduled shifts.
• Experience: Previous customer service and cash handling experience is preferred. General previous job experience is highly recommended, though all candidates are encouraged to apply.
• Accessibility: Reasonable accommodation will be made as requested for any student with a disability.

Application Requirements

To be considered for an interview, applications must be submitted with the following items:

1. Current Resume

2. Current availability and semester class schedule

3. Soka extra-curricular activities schedule

Interview Stages

Selected qualified applicants will be scheduled for an in-person assessment that includes the following components:

• Traditional Interview: An in-person conversation to discuss your background and interest in the role.
• Ticketing Software Test: A practical assessment designed to evaluate basic computer navigation, software proficiency, and mouse capabilities.
• Guest Service Role-Playing: An interactive role-play exercise evaluating guest service skills, theoretical problem-solving, and your ability to ensure guest satisfaction in common venue scenarios.

Weekly Hours

Pay Range

The base salary range for this position is listed above. Compensation ranges are based on several factors including job function, experience and geographic location. Final offer amounts are determined by multiple factors including candidate experience and expertise, and may vary from the range listed here.