STUDENT-Library Access Services Student Assistant

JOB SUMMARY:

As a library student employee, you will greet and assist library users and perform a variety of Library Access Services activities including:

• Checking out, returning & reshelving materials

• Troubleshooting and assisting with printing and computer questions

• Retrieving and/or digitizing library materials

• Assisting with stacks maintenance, archives, course readings or interlibrary loan tasks and projects

The library typically schedules student assistants in two-hour blocks.  Students at the Library Access Services Desk work 8-12 hours per week on average. Every student employee is expected to collect library usage data at the beginning of each shift and check in for daily projects.  Depending on timing, availability, and interest, some shifts may be designated as "Interlibrary Loan", "Stacks", or "Archives".  These shifts are not desk oriented, are often project-based, and require a higher level of attention to detail/critical thinking.  Student Assistants that have worked for a semester or more are eligible to apply to be a Library Student Manager.

SUPERVISION: 

This position reports to Access Services Staff and indirectly Library Student Managers. This position does not have direct supervisory responsibilities. This position pays $16/hr. 

ESSENTIAL DUTIES:

1. Routine desk duties, including, but not limited to, checking out and returning materials, placing recalls/holds, and utilizing library systems.

1. Monitor and record building usage at the beginning of each scheduled shift.

1. Provide a high level of customer service to patrons. Advise users of library policies or procedures; refer questions regarding overdue, lost items, fines, claims and returns to library staff when needed.  Protect student and colleague privacy and confidentiality. 

1. Assist with the operation of printers and other technology located within the library; assist with paper jams; report any ongoing problems to Library Staff.

1. Accept faculty course reading materials to be added to the personal course readings collection. 

1. Perform stacks related tasks including but not limited to: Tracing/searching for missing library materials, organizing and reshelving library materials, shelf-reading, and inventory.

1. Facilitate interlibrary loan services by retrieving and scanning library materials and packing or unpacking or sorting mail when requested.

1. Assist with Library College Archives as assigned

1. Notify the Access Services Staff of any problems or suggestions related to policies, procedures, or building security.