Summer 2026 Temporary Member Service Representative - Rochester, NY

About Us
We're in the business of people helping people and you can help us change lives just by working here. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time – you have an impact on their lives just by working here, no matter what your position may be.
Work with us – and be part of something bigger than banking.

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, regardless of race, ethnicity, gender, and any other differences. We strive to celebrate the diversity of our employees, as they are part of the fabric of this great credit union.

Title of position: Summer 2026 Temporary Member Service Representatives

Position Overview: As a Temporary Summer Member Service Representative (MSR), your focus is delivering exceptional service to our members while facilitating various transactions with precision and efficiency. Serving as a frontline representative of the organization, you uphold the highest standards of professionalism, focusing on creating a positive member centric experience. This role requires strong communication skills and attention to detail.

Position Type: Full-time, 40 hours per week, Regular shifts include Monday to Friday 8:30AM - 5:30PM with rotating Saturday shifts 8:30AM - 12:30PM. 

Compensation: $17.30 per hour.

Location: Currently looking to fill the following TEMP MSR Opportunities on-site at our Rochester Branch.

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.

Responsibilities/duties: 

• The focus is delivering exceptional service to our members while facilitating various transactions with precision and efficiency.


• Serving as a frontline representative of the organization, you uphold the highest standards of professionalism, focusing on creating a positive member centric experience.


• Requires strong communication skills and attention to detail.

Minimum Qualifications & Experience: 

• High school diploma.


• Teller experience is a plus.


• Proficient in the Microsoft Office Suite programs.


• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.


• Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Essential Knowledge, Skills, & Abilities: Due to the nature of this role dealing with a diverse set of members and/or employees, the position requires (and is not limited to):

•  Effective oral and written communication skills.


• Excellent interpersonal and member service skills.


• Effective time management and organizational skills.


• Flexible and able to adapt to changing environments.


•  Ability to be detail oriented.


• Able to perform basic mathematical functions.


• Adhere to all credit union policies, procedures, state and federal regulations and requirements.
           

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