Summer Associate - IT Support

ESSENTIAL JOB FUNCTIONS:

• Assists with the installation, configuration, and ongoing usability of laptop computers, peripheral equipment, and software.


• Works with vendor support contacts to resolve technical problems with laptop computing equipment and software.


• Test and install hardware and software updates and service packs.


• Coordinate with Information Technology staff as appropriate to determine and resolve problems reported by team members.


• Ensure laptop computers interconnect with diverse systems including file servers, email systems, application servers, proprietary applications and administrative systems.


• Maintain inventory controls for hardware, software and supplies.


• Participate in special projects such as office laptop and equipment moves.


• Configure new user accounts in various applications and environments.

TRAINING & EXPERIENCE:

• Enthusiastic self-starter, with a go-getter attitude, who proactively takes on new tasks


• Flexible and willing to work as part of a team


• Must have strong communication skills – written and verbal


• Analytical, with meticulous attention to detail and strong organizational skills.


• Strong verbal and written communication skills.


• Demonstrates ethical behavior and high degree of confidentiality.


• Self-motivated, adaptable, proactive, and collaborative.

This position is temporary full time (40 hours per week, 8 hours per day), and is required to work onsite in Altair’s Frisco, Texas office. 

WORK/PHYSICAL ENVIRONMENT:

Office setting and/or home office work environment. Team member must be able to operate standard office equipment. Team member spends substantial amount of time working on the computer, on the phone speaking with customers and working under deadlines.

The demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable team members with disabilities to perform the essential job functions.

Team members must demonstrate knowledge of, and support, the company vision and value statements, policies and procedures, confidentiality standards, inclusion and diversity initiatives and code of business conduct.

Note: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member.  Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.