Summer Internship-Administrative Clerk-Port of Morrow Freezer Warehouse

Job Summary

Carries out all customer service related activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. Other responsibilities include answering phones, greeting visitors/truck drivers, appointment scheduling and other clerical duties.

Specific Duties:

• Process and input all customer orders


• Prepare shipping/order picking paperwork for warehouse personnel.


• Run stock reports to check for product availability.


• Generate all related paperwork and necessary information required for customer work orders, check all orders for special requests.


• Coordinate special, last minute shipping requests with the Transportation and Warehouse


• Operations Departments, expediting any orders as necessary.


• Track orders as required and notify customers of any activity concerning their order.


• Maintain damage records and backorder/inventory shortage information.

Relationships

Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning, work orders, shipments, inventory counts, etc. in a courteous and efficient manner.

Clerical

• Oversee all paperwork associated with orders and maintain the corresponding files.


• Maintain a current and accurate procedure manual that details the processing requirements for each account.

Preferred Education/Experience/Additional Skills:

• 2 to 4 years high profile customer service.


• Computer Literate, Internet Savvy, Warehouse Management Systems


• Excellent phone manner and listening skills


• Flexibility, initiative and trouble shooting skills.


• Ability to take direction from multiple customers at once.


• Ability to work in a fast paced environment.


• Ability to work independently or with a team.

Education:

• High school or equivalent