Technology Services Intern - Per Diem

Under the direct supervision of IS Technology Leadership, the Intern will support various Technology Services teams through hands-on technical assignments and operational support activities. This role is designed to provide exposure across multiple areas of Information Services and may assist with desktop deployment, incident response, data engineering initiatives, network and telecommunications support, and other departmental projects as assigned.  This internship provides flexible support across the Technology Services division, including Desktop Services, Systems Engineering, Network Engineering, Telecommunications and Unified Communications, and Data Engineering. The Intern will work collaboratively with team members while gaining practical experience in healthcare information technology operations, customer support, and technical services.

PC Imaging and Deployment-50%

• Assist with maintaining inventory and organization of deployment hardware, equipment, and stock.


• Prepare, image, configure, and deploy desktops, laptops, peripherals, and related devices under the guidance of the Desktop Services team.


• Support software inventory and migration activities to ensure appropriate transfer of applications, files, and configurations during device replacements.


• Follow established deployment standards, documentation, and checklists to ensure accuracy, consistency, and reliability.


• Maintain organized workspaces and equipment staging areas.

IS Incident Management-25%

• Assist with responding to customer incidents and service requests under the supervision of Technology Services leadership.


• Help troubleshoot hardware, software, connectivity, and user access issues.


• Research technical issues and collaborate with team members to determine appropriate resolution paths.


• Provide timely follow-up and customer service to ensure a positive support experience.


• Communicate resolutions, updates, and outcomes to team leadership as appropriate.

Technical and Operational Support-25%

• Support network, telecommunications, and telehealth/audio-visual deployments as assigned.


• Assist with departmental relocations, equipment setup, and technology installations.


• May assist with data integration activities, application interfaces, data management initiatives, and reporting projects.


• Participate in special projects and perform additional duties as assigned to support operational needs across Technology Services.

Performs Other Duties as Assigned.

 

Education and/or Experience Required:

• Education: Currently enrolled in or recently completed a college, technical school, or high school IT/trade school program


• Experience:  Basic experience working with computer hardware, operating systems, software applications, and peripheral devices obtained by being enrolled in either of the above education requirements/preferences.

Education and/or Experience Preferred:

• Education:  Pursuing a degree, certification, or coursework related to Information Technology, Computer Science, Data Analytics, Cybersecurity, or a related field.

License and/or Certification Required:

• N/A

Knowledge, Skills and Abilities:

Knowledge:

• Desktop, laptop, and peripheral hardware.


• Basic networking concepts and connectivity troubleshooting.


• Microsoft Windows, Apple/macOS, and ChromeOS operating systems.


• Data management and technology support concepts.


• Standard office productivity software and collaboration tools.

Skills:

• Customer service and user support.


• Technical troubleshooting and problem-solving.


• Organization and time management.


• Verbal and written communication.


• Attention to detail and accuracy.


• Ability to prioritize tasks in a fast-paced environment.


• Collaboration and teamwork.

Abilities:

• Communicate effectively both verbally and in writing.


• Follow written and verbal instructions, policies, and procedures.


• Learn new technologies, systems, and processes quickly.


• Maintain professionalism and confidentiality in a healthcare environment.


• Adapt to changing priorities and operational needs.


• Work independently and as part of a team.


• Follow established protocols, standards, and procedures.