Training Intern

Penlink, the leading authority in digital intelligence, offers comprehensive solutions tailored for law enforcement, national security, the defense sector, financial institutions, and enterprises. Our expertise lies in seamlessly integrating extensive digital evidence with open-source intelligence gathered from a vast array of sources, harnessing the power of AI for critical insights.

We are seeking a highly organized and customer-focused Training Intern to support our Training & Development team. This role is ideal for someone who is detail-oriented, adaptable, and eager to gain experience in training coordination and customer engagement within a technology-driven environment.

 Key Responsibilities:

• Respond to customer inquiries about classes via email and phone with professionalism and clarity

• Track class registrations and maintain accurate class rosters

• Create contacts/users for online training classes 

• Update class information on the website and design promotional flyers for each class

• Proof training documents for accuracy and completeness prior to printing

• Prepare and ship training folders and giveaways, ensuring deadlines are met

• Print and coordinate the shipment of training class materials

• Manage user access to the customer portal

• Gather and update class information in Outlook calendar invites and Salesforce

• Serve as a central point of contact for key customer relationships related to training

• Collect and document training survey results after each class

• Generate and distribute training certificates upon class completion

• Assist in the virtual production of live online training classes

• Send follow-up documentation and resources to participants' post-class

• Collaborate closely with trainers and cross-functional teams

• Pull monthly Salesforce training reports

• Assist with front desk duties (i.e.: answering phone calls, front door, deliveries, etc.)

• All other duties as assigned

• Current enrollment in or recent graduate of a degree program in Business, Communications, Education, or related field

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

• Strong customer service mindset with a friendly and professional demeanor

• Excellent verbal and written communication skills

• Effective interpersonal skills and a collaborative spirit

• Exceptional attention to detail and accuracy

• Strong organizational skills with the ability to manage multiple tasks and priorities

• Flexibility to switch between various responsibilities as needed