Work- Study Students

Essential Duties and Responsibilities

• File, scan, organize, and transfer student financial aid documents and records.
• Assist with mailing financial aid correspondence, including award and tracking letters.
• Review Financial Aid website content for accuracy, usability, and accessibility.
• Review financial aid web links and report broken or inaccessible links.
• Assist with basic editing and provide feedback on Financial Aid web content.
• Provide front-counter coverage as requested and assist students, parents, and visitors in a courteous and professional manner.
• Direct questions and concerns to appropriate Financial Aid staff when necessary.
• Maintain confidentiality of student records and information in accordance with applicable privacy requirements.
• Complete and sign a required Confidentiality Statement.
• Perform other general office and administrative duties as assigned.

Required Qualifications

• Excellent verbal and written communication skills.
• Professional demeanor and appropriate attire suitable for an office environment.
• Strong organizational skills and attention to detail.
• Ability to follow instructions and handle confidential information responsibly.
• Ability to interact professionally with students, parents, faculty, staff, and visitors.
• Basic computer skills and the ability to navigate websites and office software.
• Dependable, punctual, and willing to work as scheduled.

Preferred Qualifications

• Previous office, customer service, or administrative experience.
• Familiarity with Microsoft Office applications.
• Experience reviewing websites or identifying broken links.
• Interest in financial aid, higher education, or administrative services.

Work Environment

This position is located in a professional office environment and requires regular interaction with students, parents, faculty, staff, and visitors. The Student Worker may be assigned to front-counter coverage and must maintain a professional appearance and courteous customer service approach at all times.

Additional Requirement

Confidentiality is essential. The selected student worker must sign and comply with the Financial Aid Office's Confidentiality Statement and appropriately safeguard all student and institutional information.

Wage employees are paid an hourly rate for actual hours worked and are limited to working 1500 hours per year and can only work a maximum of 29 hours a week. Work hours must be counted on the basis of the twelve-month period beginning May 1 of each year and April 30 of the following year. Wage employees in all agencies (all branches of government) are limited to working no more than 1500 hours during each twelve-month period of May 1-April 30. Should you work 1500 hours prior to April 30, your services will be terminated immediately. You will not be eligible for employment again until May 1. It is the responsibility of the employee and supervisor, as well as the Office of Human Resources, to monitor these hours to ensure compliance to policy. Wage employees may not earn leave nor do they have access to the Grievance Procedure process. They are not covered by the provision of the Virginia Personnel Act and are not entitled to the benefits afforded employees occupying classified positions.

Special Instructions:

You will be provided with confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Candidates may show interest by submitting via online, the following:

1. A letter of interest (via cover letter).
2. A current resume (via resume).
3. Complete Commonwealth of Virginia State Application.
4. Transcripts of highest degree conferred (unofficial transcripts accepted, however, official transcripts are required of finalist) (via transcripts).
5. Names and contact information for three job references (include with resume).

Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Commonwealth of Virginia’s Job Board/Recruitment Management System (RMS). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or résumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.

Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

Contact Information:

Name: Office of Human Resources

Phone: 757-823-8160

Email: NO EMAILED DOCUMENTS ACCEPTED

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

Contact Pathways