Youth Programs Intern

JOB SUMMARY:

Come join the team! The Youth Programs Intern will work as a member of the Youth Programs Department during the 2025-26 Utah Jazz & Utah Mammoth seasons. As a part-time employee, the intern will work with the Junior Jazz program and Utah Jazz Camps and Clinics. They will have the opportunity to assist in a variety of different in-season events including Junior Jazz parties, sportsmanship events, hosting recreation partners, represent Junior Jazz at home-game ticket windows, and more!

PRIMARY DUTIES:

• Support in planning and execution of Junior Jazz parties and events.
• Navigate SeatGeek, Project Admission, and Excel for ticketing, data entry, and jersey orders.
• Attend and host the Junior Jazz ticket window at home games answering questions and overseeing ticket distribution.
• Attend Jazz camps to help with executing organizational needs. 
• Help plan and coordinate 3v3 tournaments.
• Fulfill customer service for all Junior Jazz participants and families via email and phone.
• Own the Jazz Youth inbox and respond to emails and phone calls concerning Junior Jazz, Camps and Clinics, 3v3 and general youth basketball inquiries.
• Assist in planning for future programming, initiatives, and events.
• Support the building of a diverse culture that enriches the lives of our employees, customers, partners, and communities.
• Embrace a culture of inclusion where guests and team members feel welcomed, valued, and heard.
• Strengthen and uplift Utah communities and create world-class experiences.
• Operate with an emphasis on safety for employees, teams, and guests.
• Protect the legal, financial, and moral well being of the company.
• Help youth hockey team with similar tasks, if needed.
• Other duties as assigned.

COMPETENCIES: 

• Customer and Community Oriented - Building strong customer relationships and delivering customer-centric solutions.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Action Oriented - Taking on new opportunities and rough challenges with a sense of urgency, high energy, and enthusiasm. 
• Courage - Stepping up to address difficult issues, saying what needs to be said.
• Interpersonal Savvy - Relating openly and comfortably with diverse groups of people.
• Drives Results - Consistently achieving results, even under tough circumstances.

QUALIFICATIONS:

• Sports knowledge preferred (basketball and hockey).
• Experience working with kids.
• Experience in ticketing or similar data input. 
• Comfortable learning new platforms for various tasks.
• Available to work various shifts including nights, weekends, and holidays.
• Must have excellent follow through skills.
• Must possess a valid Utah driver's license. 
• Must be able to pass a Motor Vehicle Report (MVR) screening in accordance with company policy and insurance requirements.

Physical Requirements:

• This person must be able to communicate and express themselves both written and verbally.
• This person must be able to observe, inspect, estimate, and assess.
• The person must be able to sit or stand for long periods of time.
• This person must be able to lift 20 lbs.

The Smith Entertainment Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and Smith Entertainment Group reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.