Account Support Manager - Remote Work

Job Description:

We are seeking a dedicated and experienced Account Support Manager to join our team at Laboratory Corp. of America. This is a remote part-time position based in Houston, Texas, US. As an Associate Level Account Support Manager, you will play a critical role in supporting our clients and ensuring their satisfaction with our services. This position requires a minimum of 5 years of relevant experience.

Responsibilities: - Develop and maintain strong relationships with clients, serving as their main point of contact for any account-related inquiries or issues - Provide personalized support to clients, understanding their needs and tailoring solutions to meet their requirements - Collaborate with internal teams to ensure client needs are met and issues are resolved in a timely manner - Monitor account activity and identify opportunities for upselling or cross-selling our services - Prepare reports and presentations for clients, highlighting key metrics and performance indicators - Conduct regular check-ins with clients to assess satisfaction levels and address any concerns proactively - Stay up-to-date on industry trends and best practices to provide the highest level of service to clients

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 5+ years of experience in account management or customer support - Strong communication and interpersonal skills - Proven track record of meeting and exceeding sales targets - Ability to work independently and manage multiple tasks simultaneously - Proficiency in CRM software and Microsoft Office Suite - Hardworking and reliable personality traits - Strong negotiation and problem-solving skills - Experience in the healthcare industry is a plus

Benefits: - Medical coverage for employees - Company transportation for select remote employees - Opportunities for travel to client sites and industry conferences - Competitive salary and performance-based bonuses

Working Environment: At Laboratory Corp. of America, we pride ourselves on being a company that transcends borders, promoting collaboration on a global scale. As an Account Support Manager, you will have the opportunity to work with clients from around the world and contribute to the success of our business on an international level.

Deadline to Apply: June 25, 2024

Equal Opportunity Statement: Laboratory Corp. of America is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.