Call Center Assistant - Remote Work

Frontier Communications is seeking a motivated and diligent Call Center Assistant to join our team on a part-time basis. This is a remote work position based in Indianapolis, Indiana, US. As an Associate Level position, we require a minimum of 3 years of experience in a similar role.

Responsibilities: - Handle incoming and outgoing calls in a professional and courteous manner - Assist customers with inquiries, concerns, and issues regarding Frontier Communications services - Provide accurate information and solutions to customers to ensure their satisfaction - Maintain detailed records of all customer interactions and transactions - Collaborate with team members to achieve overall call center goals and objectives - Adhere to company policies and procedures at all times

Requirements: - Excellent communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Resilient and adaptable to changing circumstances and high-pressure situations - Attention to detail and strong organizational skills - Strategic planning abilities to anticipate customer needs and provide efficient solutions

Benefits: - Company transportation provided for in-person meetings or trainings - Travel opportunities for professional development and networking - Paid sick leave to ensure the health and well-being of our employees

Working environment: At Frontier Communications, we strive for excellence and uphold high standards in all endeavors. We value teamwork, integrity, and continuous improvement. Our remote work environment promotes flexibility and autonomy while maintaining a strong sense of collaboration and support.

Deadline to apply: June 28, 2024

Equal Opportunity Statement: Frontier Communications is an equal opportunity employer and is committed to creating an inclusive and diverse work environment. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.