Call Center Associate - Remote Work

Job Description:

Amazon.com is seeking a remote Call Center Associate to join our team in Phoenix, Arizona. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone calls, emails, and chat support. This position requires a minimum of 4 years of experience in a customer service or call center role.

Responsibilities: - Handle inbound and outbound customer inquiries in a professional and courteous manner - Assist customers with product information, order status, returns, and other inquiries - Troubleshoot and resolve customer issues promptly and effectively - Document all customer interactions accurately in the system - Meet or exceed performance metrics for call quality, resolution time, and customer satisfaction - Collaborate with team members and supervisors to improve processes and enhance customer experience

Requirements: - Confident and hardworking personality - Excellent decision-making and strategic planning skills - Minimum of 4 years of experience in customer service or call center role - Strong communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in computer systems and applications - High school diploma or equivalent required, college degree preferred

Benefits: - Vision insurance - Visa sponsorship (if applicable) - Travel and spending expenses reimbursement

Working Environment: At Amazon.com, we believe in empowering our employees to succeed. Our remote work environment encourages autonomy and independence, trusting employees to excel in their roles. We provide the necessary support and resources for our team members to thrive in their positions.

Equal Opportunity Statement: Amazon.com is an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to Apply: June 29, 2024

Don't miss this exciting opportunity to join the Amazon.com team as a Call Center Associate in a remote work position. Apply now and be a part of our innovative and customer-focused organization!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.