Chat Support Representative - Remote Work

Job Description:

As a Chat Support Representative at Loews, you will be responsible for providing exceptional customer service through online chat support. This is a remote work position based in Seattle, Washington. This part-time entry-level role requires zero years of experience, making it a great opportunity for individuals looking to start their career in customer service.

Responsibilities: 1. Respond to customer inquiries and resolve issues efficiently through online chat. 2. Provide product information and assistance with placing orders. 3. Maintain a high level of customer satisfaction by ensuring timely responses and resolutions. 4. Identify and escalate priority issues to the appropriate department. 5. Keep accurate records of customer interactions and transactions. 6. Collaborate with team members to improve processes and procedures.

Requirements: 1. Adaptability: Ability to handle a variety of customer inquiries and quickly adjust to changing situations. 2. Confidence: Demonstrated ability to communicate effectively and confidently with customers. 3. Persuasion: Skilled in convincing customers to take desired actions or consider alternative solutions. 4. Decision-making: Ability to make sound judgments when resolving customer issues. 5. Excellent written communication skills. 6. Basic computer proficiency. 7. High school diploma or equivalent.

Benefits: 1. Travel & spending expenses coverage. 2. Medical coverage. 3. Free food during work hours.

Working Environment: At Loews, you will flourish in a culture that embraces change and responds resiliently to challenges. We value teamwork, innovation, and continuous improvement, creating a dynamic and fulfilling work environment for our employees.

Equal Opportunity Statement: Loews is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: June 29, 2024. Apply now to join our team as a Chat Support Representative!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.