Client Service Associate - Remote Work

Job Description:

NextEra Energy is seeking a part-time Client Service Associate to join our team in New York City. This position offers the flexibility of remote work, providing an opportunity for individuals seeking a work-life balance. The Client Service Associate will play a crucial role in supporting our clients and ensuring their needs are met to the highest standards.

Responsibilities: - Provide exceptional customer service to clients through various communication channels, including email, phone, and online chat - Assist clients with account inquiries, issue resolution, and general support - Collaborate with internal teams to address client needs and resolve any issues in a timely manner - Conduct research to stay informed on industry trends and best practices to better serve clients - Use innovative approaches to improve client satisfaction and retention - Utilize data to analyze customer behavior and trends, making strategic recommendations to drive business growth - Maintain accurate and up-to-date client records in our database - Participate in training sessions and professional development opportunities to enhance job performance

Requirements: - 1 year of experience in customer service or a related field - Reliable and resilient personality traits - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Strong research and problem-solving skills - Proven ability to multitask and prioritize tasks effectively - Bachelor's degree in a related field is preferred

Benefits: - Profit sharing opportunities - Gym membership reimbursement - Free food and snacks in the office

Working Environment: The Client Service Associate will work in a collaborative and data-driven environment, using insights to inform decisions and drive strategic initiatives. This role offers the opportunity to contribute to the success of our clients while furthering your professional development.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: NextEra Energy is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.