Client Service Manager - Remote Work

Job Description:

DHL is seeking a Client Service Manager to join our team in Phoenix, Arizona. This is a part-time remote work position suitable for individuals at a mid-to-senior level with at least 8 years of experience in client service management.

Responsibilities: - Manage a portfolio of clients, ensuring their needs are met and expectations are exceeded - Build strong relationships with clients to understand their business requirements and provide tailored solutions - Act as the primary point of contact for clients, resolving any issues or concerns in a timely and professional manner - Collaborate with cross-functional teams to deliver exceptional service to clients - Analyze client feedback and data to identify trends and areas for improvement - Develop strategic plans to grow and retain client accounts - Monitor account performance and provide regular reports to clients and internal stakeholders - Stay current on industry trends and best practices in client service management

Requirements: - 8+ years of experience in client service management - Energetic and reliable personality traits - Strong critical thinking and communication skills - Ability to work independently and as part of a team - Proven track record of success in managing client relationships - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business, Marketing, or related field preferred

Benefits: - Training & professional development opportunities - Retirement plan options - Relocation allowance for eligible candidates

Working Environment: At DHL, we encourage a culture of ongoing learning and development for personal and professional growth. Our team is committed to supporting each other and delivering exceptional service to our clients.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: DHL is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.