Client Service Officer - Remote Work

Job Description:

S&P Global is currently seeking a part-time Client Service Officer to join our team in Austin, Texas. This is a remote work position at the Associate Level requiring at least 4 years of experience in client service or a related field. As a Client Service Officer, you will be responsible for providing top-notch service to our clients, ensuring their needs are met in a timely and efficient manner.

Responsibilities: - Manage client inquiries and concerns through various communication channels such as email, phone, and live chat - Build and maintain strong relationships with clients to ensure high levels of satisfaction and retention - Conduct research on industry trends and best practices to provide clients with relevant information and recommendations - Collaborate with internal teams to resolve client issues and improve overall service delivery - Monitor client accounts and track key performance indicators to identify opportunities for growth and improvement - Provide regular updates to clients on their accounts and new products or services that may be of interest to them

Requirements: - Bachelor's degree in Business, Marketing, or a related field - Energetic and confident personality with excellent communication skills - Strong research skills and the ability to analyze and interpret data - Previous experience in client service or a related field is highly preferred - Ability to work independently and manage multiple tasks simultaneously - Proficiency in Microsoft Office Suite and CRM software - Flexibility to work non-traditional hours as needed

Benefits: - Paid Time Off (PTO) - Life insurance - Company transportation

Working Environment: At S&P Global, we strive for excellence and uphold high standards in all our endeavors. We value teamwork, innovation, and continuous learning, and we provide a supportive and inclusive work environment for all employees.

Equal Opportunity Statement: S&P Global is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.