Client Support Associate - Remote Work

Job Description:

Toys “R” Us is seeking a part-time Client Support Associate to join our team on a remote basis in New York City, New York. The ideal candidate will have a minimum of 3 years of experience in customer service or client support. We are looking for individuals who are passionate and driven, with strong planning and people management skills.

Responsibilities: - Provide exceptional client support to customers through various channels including phone, email, and chat - Assist customers with product inquiries, order tracking, and issue resolution - Manage and prioritize incoming customer requests to ensure timely response and resolution - Work closely with other departments to address customer feedback and escalations - Identify opportunities to improve customer experience and provide feedback to the team - Meet and exceed customer expectations to deliver delight in every interaction

Requirements: - Minimum of 3 years of experience in customer service or client support - Passionate and driven individual with excellent communication skills - Strong planning and people management skills - Ability to work effectively in a remote environment - Proficiency in Microsoft Office and customer support software - Bachelor’s degree in a related field is preferred

Benefits: - Free accommodation for remote work - Visa sponsorship for eligible candidates - Training and professional development opportunities - Competitive salary and benefits package

Working Environment: At Toys “R” Us, we focus on exceeding customer expectations and delivering delight in every interaction. We strive to create a positive and supportive working environment where employees can thrive and grow.

Equal Opportunity Statement: Toys “R” Us is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status, to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.