Client Support Specialist - Remote Work

Job Description:

NRG Energy is seeking a Client Support Specialist to join our team on a part-time basis and work remotely from San Antonio, Texas. As an Associate Level professional with at least 2 years of experience, you will play a crucial role in providing exceptional support to our clients.

Responsibilities: - Serve as the primary point of contact for client inquiries, concerns, and escalations - Collaborate with internal teams to address client needs and ensure timely resolution of issues - Conduct thorough research to understand client requirements and recommend appropriate solutions - Maintain a high level of customer satisfaction by delivering top-notch support and guidance - Proactively identify opportunities to improve processes and enhance the overall client experience - Document interactions with clients and keep accurate records of communication - Stay current on industry trends and best practices to better serve our clients

Requirements: - Bachelor's degree in Business, Communications, or a related field - Strong communication skills and ability to build rapport with clients - Driven and adaptable personality traits to thrive in a dynamic environment - Excellent research skills and ability to gather, analyze, and interpret data - Ability to work collaboratively with cross-functional teams and foster cooperation - Visa sponsorship available for qualified candidates

Benefits: - Medical coverage for eligible employees - Remote work flexibility for a better work-life balance - Visa sponsorship for qualified candidates

Working Environment: At NRG Energy, we embrace a culture that challenges norms and encourages bold thinking. You will have the opportunity to grow and develop your skills while contributing to a team that values innovation and creativity.

Equal Opportunity Statement: NRG Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: July 4, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Client Support Specialist, we encourage you to apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.