Client Support Specialist - Remote Work

Job Description:

Magic Leap, a cutting-edge technology company based in Los Angeles, California, is seeking a part-time Client Support Specialist to join our team. This role will be a remote position, allowing for flexibility and the opportunity to work from the comfort of your own home. We are looking for an Associate Level professional with at least 4 years of experience in client support or a related field.

Responsibilities: - Provide exceptional customer support to clients via email, phone, and chat - Troubleshoot technical issues and provide timely resolutions - Act as a liaison between clients and internal teams to ensure timely and accurate communication - Document client interactions and provide detailed notes for future reference - Assist in the onboarding process for new clients and provide training as needed - Continuously improve processes and procedures to enhance the client experience - Collaborate with cross-functional teams to address client concerns and improve overall satisfaction

Requirements: - Reliable and energetic individual with excellent communication skills - Demonstrated ability to manage time effectively and pay close attention to detail - Strong problem-solving skills and a customer-focused mindset - Proficiency in Microsoft Office suite and CRM software - Bachelor's degree in a related field preferred - Experience in the technology industry is a plus

Benefits: - Free food provided during working hours - Travel opportunities for training and conferences - Profit sharing program to reward exceptional performance

Working Environment: At Magic Leap, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to pushing the boundaries of technology and innovation, and we value individuals who are passionate about making a difference in the world.

Deadline to Apply: Interested candidates should submit their application by July 3, 2024. We will review applications on a rolling basis until the position is filled.

Equal Opportunity Statement: Magic Leap is an equal opportunity employer and we celebrate diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.