Client Support Specialist - Remote Work

Job Description:

Snowflake, a leading cloud data platform company, is seeking a Client Support Specialist to join our team in Dallas, Texas. This is a part-time, remote work opportunity at an Associate level, requiring a minimum of 4 years of experience in client support or a related field.

Responsibilities: - Provide timely and effective support to clients through various communication channels, including email, phone, and chat. - Troubleshoot technical issues and provide solutions to clients, escalating more complex issues as needed. - Collaborate with internal teams to ensure timely resolution of client issues and provide feedback for product improvements. - Maintain accurate records of client interactions and issue resolution in our CRM system. - Identify opportunities to upsell and cross-sell additional products and services to clients.

Requirements: - Strong communication skills and the ability to build rapport with clients. - Proficiency in technical troubleshooting and problem-solving. - Ability to work independently and prioritize tasks effectively. - Driven and hardworking personality traits. - Project management skills and creativity in finding solutions. - Experience in a client support role or similar position for at least 4 years.

Benefits: - Travel and spending expenses covered. - Gym membership reimbursement. - Joining bonus upon successful onboarding. - A supportive and empowering working environment that encourages employees to take ownership and make impactful decisions.

Deadline to apply: July 15, 2024

Equal Opportunity Statement: Snowflake is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are inclusive of all backgrounds, identities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.