Contact Center Associate - Remote Work

Job Description:

Regions Financial is seeking a Contact Center Associate to join our team on a part-time basis, working remotely from Washington, D.C., US. As an Entry Level Contact Center Associate, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.

Responsibilities: 1. Handle inbound and outbound customer inquiries with professionalism and efficiency. 2. Assist customers with account inquiries, transactions, and issue resolution. 3. Provide information on products and services offered by Regions Financial. 4. Document customer interactions and maintain accurate records in our CRM system. 5. Collaborate with various departments to escalate and resolve customer issues in a timely manner. 6. Meet and exceed performance metrics and goals set by the company.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and as part of a team. 5. Proficiency in basic computer applications and software. 6. Availability to work a flexible schedule, including evenings and weekends.

Personality traits: - Driven: Demonstrates a strong work ethic and determination to succeed. - Motivated: Shows enthusiasm and passion for the job at hand.

Soft skills: - Planning: Ability to prioritize tasks and manage time effectively. - Negotiation: Skill in influencing and persuading others to achieve mutually beneficial outcomes.

Benefits: - Travel & spending expenses: Reimbursement for travel-related expenses incurred during work. - Medical coverage: Health insurance benefits provided to eligible employees. - Vision insurance: Coverage for vision care services and eyewear.

Working environment: At Regions Financial, we embrace a culture that challenges norms and encourages bold thinking. We value diversity, creativity, and innovation in our workforce, and we strive to create an inclusive and supportive work environment for all employees.

Deadline to apply: July 16, 2024

Equal Opportunity Statement: Regions Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce that represents the communities we serve. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.