Contact Center Manager - Remote Work

Job Description:

Avnet is seeking a highly motivated and experienced Contact Center Manager to join our team in Chicago, Illinois. This is a part-time, remote work opportunity for a candidate with at least 6 years of experience in a similar role. The ideal candidate will possess a strong sense of independence and resourcefulness, along with the ability to cooperate with team members and pay close attention to detail.

Responsibilities: 1. Manage and oversee the daily operations of the contact center, ensuring efficient and effective customer service delivery. 2. Develop and implement strategies to improve customer satisfaction and retention rates. 3. Monitor key performance indicators (KPIs) and make data-driven decisions to optimize contact center performance. 4. Train, mentor, and coach contact center staff to ensure high-quality service delivery. 5. Handle escalated customer inquiries and complaints in a professional and timely manner. 6. Collaborate with other departments to improve cross-functional communication and processes. 7. Stay abreast of industry trends and best practices in contact center management.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 6 years of experience in contact center management. 3. Strong communication and leadership skills. 4. Ability to work independently and take initiative. 5. Excellent problem-solving and decision-making abilities. 6. Proficiency in using contact center software and CRM systems.

Benefits: 1. Free accommodation for remote work setup. 2. Joining bonus for new hires. 3. Paid time off (PTO) for vacation and personal days.

Working Environment: At Avnet, we encourage a spirit of exploration and taking calculated risks for growth. We value innovation and empower our employees to think creatively and embrace new challenges.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Avnet is an equal opportunity employer and is committed to promoting diversity and inclusivity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.