Contact Center Officer - Remote Work

Job Description:

As a Contact Center Officer at Voya Financial, you will be responsible for remotely assisting customers with their financial inquiries and providing excellent customer service. This position requires a high level of professionalism, strong communication skills, and the ability to adapt to different customer needs.

Responsibilities: - Handle incoming calls and emails from customers regarding their financial accounts - Provide accurate and timely information to customers on a variety of financial products and services - Assist customers with account maintenance, including updating contact information and processing transactions - Identify and escalate issues to the appropriate department for resolution - Meet or exceed customer satisfaction and performance metrics - Maintain accurate records of customer interactions and transactions

Requirements: - Bachelor's degree in finance, business, or a related field preferred - Minimum of 4 years of experience in a customer service or contact center role - Confident and adaptable personality traits - Strong attention to detail and ability to multitask effectively - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and customer relationship management software

Benefits: - Employee discounts - Life insurance - Medical coverage - Opportunities for career growth and development

Working Environment: At Voya Financial, we provide a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Our team is dedicated to providing exceptional service to our customers and helping them achieve their financial goals.

Equal Opportunity Statement: Voya Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: June 23, 2024

Join our team at Voya Financial and make a difference in the lives of our customers! Apply now to become a Contact Center Officer and start your journey towards a rewarding career in the finance industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.