Contact Center Specialist - Remote Work

Job Description:

As a Contact Center Specialist at Airbnb, you will be responsible for providing exceptional customer service to Airbnb guests and hosts over the phone, email, and chat. This remote position based in Phoenix, Arizona, offers part-time hours with the flexibility to work from the comfort of your own home. This entry-level role is perfect for individuals with at least one year of experience in customer service or a related field.

Responsibilities: - Answer incoming calls, emails, and chats from Airbnb guests and hosts - Provide information and assistance regarding bookings, cancellations, refunds, and other inquiries - Resolve customer issues and complaints with a focus on empathy and understanding - Escalate complex problems to the appropriate departments for resolution - Follow Airbnb's policies and procedures to ensure a positive guest experience - Meet or exceed performance metrics for customer satisfaction, response time, and resolution rate - Collaborate with team members to improve processes and communication within the contact center

Requirements: - High school diploma or equivalent - Excellent communication skills and a strong command of the English language - Ability to work independently and manage time effectively - Resilient and reliable with a positive attitude towards problem-solving - Strong negotiation skills and the ability to de-escalate challenging situations - Proficiency in using basic computer programs and online platforms - Comfortable working in a fast-paced and dynamic environment

Benefits: - Profit sharing opportunities based on performance and company success - Vision insurance coverage for eligible employees - Remote work flexibility allowing you to work from home - Opportunities for career growth and development within the company

Equal Opportunity Statement: Airbnb is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to Apply: July 15, 2024

Join Airbnb as a Contact Center Specialist and be part of a team that prioritizes understanding and empathy in all interactions with guests and hosts. Apply now and start your journey with us!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.