Customer Care Assistant - Remote Work

Job Description:

Airbnb is seeking a motivated and resilient Customer Care Assistant to join our remote team in San Francisco, California. This part-time, entry-level position is perfect for individuals who are looking to gain experience in the customer service industry and work from the comfort of their own home.

Responsibilities: - Provide excellent customer service to guests and hosts through various communication channels, including phone, email, and chat - Assist with resolving guest and host inquiries, complaints, and issues in a timely and professional manner - Maintain a high level of attention to detail while managing multiple tasks and responsibilities simultaneously - Collaborate with team members to ensure a seamless and positive customer experience - Escalate complex issues to the appropriate department for resolution - Utilize problem-solving skills to find creative solutions to customer problems - Uphold company values and policies while interacting with customers

Requirements: - 1 year of customer service experience preferred - Motivated and resilient personality traits - Strong attention to detail - Excellent people management skills - Ability to work remotely and independently - Proficient in using various communication tools and software - Availability to work part-time hours with a flexible schedule

Benefits: - Parental leave - Joining Bonus - Paid overtime

Working Environment: At Airbnb, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team encourages collaboration and innovation to provide the best possible customer experience.

Deadline to Apply: June 28, 2024

Equal Opportunity Statement: Airbnb is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.