Customer Care Assistant - Remote Work

Job Description:

Citigroup is seeking a highly motivated and reliable Customer Care Assistant to join our team on a part-time basis. This position will be based in New York City, New York, but will be a remote work opportunity. As a Customer Care Assistant, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Handle customer inquiries via phone, email, and chat - Provide accurate information about our products and services - Assist customers with account management and troubleshooting issues - Process orders and returns - Ensure customer satisfaction and retention - Collaborate with other team members to improve customer service processes

Requirements: - 2 years of experience in customer service or a related field - Excellent communication and presentation skills - Persuasive and resilient personality traits - Ability to work independently and efficiently in a remote setting - Proficiency in Microsoft Office and other relevant software - High school diploma or equivalent

Benefits: - Dental insurance - Joining Bonus - Disability insurance

Working Environment: At Citigroup, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. We value teamwork, innovation, and continuous improvement.

Equal Opportunity Statement: Citigroup is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.