Customer Care Assistant - Remote Work

Sempra Energy is seeking a dedicated and hardworking Customer Care Assistant to join our team on a part-time, remote basis in Seattle, Washington, US. As an Entry Level position, we require at least 1 year of experience in a customer service or related role.

Responsibilities: 1. Responding to customer inquiries via phone, email, or chat in a professional and timely manner. 2. Resolving customer complaints and issues efficiently and effectively. 3. Providing information about products and services, and assisting customers with placing orders. 4. Collaborating with other team members to ensure excellent customer service delivery. 5. Maintaining accurate records of customer interactions and transactions. 6. Following up with customers to ensure satisfaction and address any outstanding concerns.

Requirements: 1. Excellent communication skills and a customer-focused mindset. 2. Ability to work independently and as part of a team. 3. Proficiency in using customer service software and tools. 4. Strong problem-solving skills and attention to detail. 5. Strategic planning and people management skills are a plus. 6. Must be dedicated and hardworking.

Benefits: 1. Retirement plan 2. Company-provided equipment 3. Paid sick leave

At Sempra Energy, we cultivate a working environment that encourages autonomy and independence, trusting our employees to excel in their roles. If you are passionate about customer care and possess the required skills and experience, we encourage you to apply before the deadline on 2024-06-29.

Equal opportunity statement: Sempra Energy is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating an inclusive work environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.