Customer Care Assistant - Remote Work

Job description:

As a Customer Care Assistant at Alorica, you will be responsible for providing exceptional customer service to clients remotely from Seattle, Washington. This part-time position at the Associate Level requires a minimum of 3 years of experience in a customer service role.

Responsibilities: - Handle incoming customer inquiries via phone, email, or live chat - Resolve customer complaints in a professional and efficient manner - Assist customers with product information, troubleshooting, and order processing - Maintain a high level of customer satisfaction through active listening and empathy - Collaborate with team members to ensure seamless customer support operations - Meet performance metrics and goals set by the company

Requirements: - Motivated and driven individual with a passion for customer service - Strong people management and leadership skills - Excellent communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Proficiency in using customer service software and applications - High school diploma or equivalent required, additional education a plus

Benefits: - Free accommodation for remote work - Training and professional development opportunities - Free food during work hours

Working environment: At Alorica, we embrace diversity and create an inclusive culture that values and respects all perspectives. We encourage our employees to bring their unique backgrounds and experiences to the table, fostering a collaborative and supportive work environment.

Equal opportunity statement: Alorica is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and have equal opportunities for growth and advancement.

Deadline to apply: June 29, 2024

If you meet the requirements and are ready to join a dynamic team of customer care professionals, apply now to become a Customer Care Assistant at Alorica in Seattle, Washington.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.