Customer Care Assistant - Remote Work

Job Description:

Oscar Health is seeking a dedicated and hardworking Customer Care Assistant to join our team on a part-time basis. This position will be fully remote and based in Los Angeles, California. As an Associate Level position, we require a minimum of 4 years of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide accurate information about our products and services to customers - Assist customers with account management tasks such as updating personal information and making payments - Troubleshoot and resolve customer issues effectively and efficiently - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Stay current on product knowledge and company policies to provide accurate and up-to-date information to customers - Identify trends in customer inquiries and provide feedback to management to improve processes and procedures

Requirements: - Excellent communication skills, both verbal and written - Strong attention to detail and ability to multi-task - Emotional intelligence and ability to empathize with customers - Proficiency in using customer service software and systems - Ability to work independently and as part of a team - Flexibility to work evenings and weekends as needed - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Retirement plan - Training & professional development opportunities - Life insurance coverage - Align work with a greater purpose, contributing to a meaningful mission

Deadline to apply: July 14, 2024

Equal Opportunity Statement: Oscar Health is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.