Customer Care Assistant - Remote Work

Job Description:

Xcel Energy is seeking a Customer Care Assistant to join our team in Jacksonville, Florida. This is a part-time, remote work position at the associate level with a requirement of at least 3 years of experience. As a Customer Care Assistant, you will be responsible for providing outstanding customer service to our clients and assisting them with any inquiries or concerns they may have.

Responsibilities: 1. Respond to customer inquiries via email, phone, or chat in a timely and professional manner. 2. Assist customers with account-related issues, billing inquiries, and service requests. 3. Ensure customer satisfaction by addressing and resolving customer concerns effectively. 4. Document all customer interactions and maintain accurate records in the company database. 5. Collaborate with other team members to provide comprehensive support to customers. 6. Stay up-to-date on company products, services, and policies to better assist customers. 7. Identify opportunities to improve customer service processes and procedures.

Requirements: 1. Resourceful and adaptable personality traits. 2. Excellent communication skills, both written and verbal. 3. Strong critical thinking skills and ability to problem-solve. 4. Ability to work remotely and independently. 5. Proficiency in Microsoft Office and customer service software. 6. High school diploma or equivalent required, college degree preferred.

Benefits: 1. Paid Time Off (PTO). 2. Free accommodation for remote work. 3. Medical coverage.

Working Environment: At Xcel Energy, we prioritize building strong connections among team members and treating each other like an extended family. We believe in fostering a positive and supportive work environment where everyone can thrive and succeed.

Deadline to Apply: Interested candidates must submit their applications by July 22, 2024.

Equal Opportunity Statement: Xcel Energy is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, age, national origin, genetics, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.