Customer Care Manager - Remote Work

Job Description:

Pacific Life is seeking a part-time Customer Care Manager to join our team in a remote work capacity. As a mid-to-senior level professional with at least 8 years of experience in customer service, you will be responsible for managing a team of customer care specialists and ensuring the highest level of customer satisfaction.

Responsibilities: - Lead and supervise a team of customer care specialists, providing guidance, training, and mentorship as needed - Monitor customer interactions to ensure quality standards are met and provide feedback for improvement - Develop and implement customer care strategies to enhance overall customer experience - Resolve escalated customer issues in a timely and efficient manner - Analyze customer data and feedback to identify trends and make informed decisions to drive strategic initiatives - Collaborate with cross-functional teams to address customer needs and improve processes - Maintain a high level of professionalism and empathy when interacting with customers - Stay up-to-date on industry trends and best practices in customer care

Requirements: - 8+ years of experience in customer service, with a proven track record of success in a supervisory role - Independent and dedicated personality traits with strong decision-making and time management skills - Excellent communication and interpersonal skills - Ability to work well in a fast-paced and dynamic environment - Proficiency in using customer relationship management software and other related tools - Bachelor's degree in business administration or a related field is preferred

Benefits: - Free food - Medical coverage - Paid sick leave

Working Environment: You will have the opportunity to work remotely and leverage data to inform decisions and drive strategic initiatives. Our team values collaboration, innovation, and a customer-centric approach to everything we do.

Deadline to Apply: 2024-07-03

Equal Opportunity Statement: Pacific Life is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.