Customer Care Specialist - Remote Work

Job Description:

AmerisourceBergen is seeking a motivated and confident Customer Care Specialist to join our team in Chicago, Illinois. This position offers the flexibility of remote work and is part-time with an Associate Level seniority. The ideal candidate will have at least 2 years of experience in a customer service role.

Responsibilities: - Provide exceptional customer service and support to clients via phone, email, and chat - Assist customers with product inquiries, order placement, and issue resolution - Maintain a positive and professional attitude at all times, striving to exceed customer expectations - Work closely with cross-functional teams to ensure a seamless customer experience - Utilize negotiation skills to handle customer complaints and escalations effectively - Manage multiple projects simultaneously and ensure timely completion - Collaborate with internal teams to develop strategies for improving customer satisfaction

Requirements: - 2+ years of experience in a customer service role - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Excellent problem-solving and organizational abilities - Proficiency in Microsoft Office suite - Prior experience in project management is a plus

Personality traits: Motivated, confident Soft skills: Negotiation, project management

Benefits: - Medical coverage - Paid Time Off (PTO) - Life insurance

Working environment: Our team at AmerisourceBergen is dedicated to exceeding customer expectations and delivering delight in every interaction. We value collaboration, innovation, and a customer-centric approach to our work.

Deadline to apply: May 29, 2024

Equal Opportunity Statement: AmerisourceBergen is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome and encourage diversity in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.