Customer Care Specialist - Remote Work

Job Description:

As a Customer Care Specialist at AK Steel Holding, you will be responsible for providing exceptional customer service to our clients while working remotely from San Jose, California. This part-time position requires an individual with at least 4 years of experience in a customer service role and is at the Associate Level.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Investigate and resolve customer complaints and issues - Coordinate with other departments to ensure customer needs are met - Maintain customer records and update databases with relevant information - Provide product information and pricing details to customers - Follow up with customers to ensure satisfaction and resolve any outstanding issues - Monitor customer satisfaction metrics and suggest improvements to enhance the overall customer experience

Requirements: - Resourceful and adaptable personality traits - Strong problem-solving skills - Ability to manage multiple projects simultaneously - Excellent communication skills, both written and verbal - Proficiency in Microsoft Office and CRM software - Previous experience in a customer service role - High school diploma or equivalent; Bachelor's degree preferred

Benefits: - Parental leave - Life insurance - Remote work flexibility

Working Environment: At AK Steel Holding, we value diversity and strive to create an inclusive culture that respects and values all perspectives. We believe in equal opportunity employment and treat all employees and applicants fairly without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: AK Steel Holding is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all individuals are respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.