Customer Service Assistant - Remote Work

Job Description:

Mohawk Industries is seeking a Customer Service Assistant to join our team on a part-time, remote basis in Los Angeles, California. As an Associate Level position, we require at least 3 years of experience in a customer service role. We are looking for individuals who are reliable and resilient, with strong soft skills in persuasion and project management.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Assist customers with order placements, returns, and product inquiries - Resolve customer complaints and issues effectively and efficiently - Collaborate with internal departments to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Provide feedback to management on customer trends and issues

Requirements: - Minimum of 3 years of experience in a customer service role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Proficiency in Microsoft Office and CRM software - Ability to work independently and as part of a team - Bachelor's degree in Business Administration or related field preferred

Benefits: - Paid Time Off (PTO) - Relocation allowance - Travel opportunities

Working Environment: Join a company that pioneers change and sets industry benchmarks. Our team is dedicated to providing top-notch customer service and innovative solutions in the flooring industry.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Mohawk Industries is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.