Customer Service Assistant - Remote Work

Job Description: Cincinnati Financial is seeking a reliable and passionate Customer Service Assistant to join our team on a part-time remote basis. As a Customer Service Assistant, you will be responsible for providing exceptional customer service to clients, handling inquiries, resolving issues, and ensuring customer satisfaction. This position requires a high level of innovation and negotiation skills to effectively communicate with clients and provide solutions to their needs.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with billing, policy changes, and claim inquiries - Collaborate with internal teams to resolve customer issues and escalations - Maintain accurate customer records and documentation - Provide support to customers in navigating our online platform - Assist with special projects and tasks as assigned

Requirements: - 3 years of customer service experience - Strong communication and interpersonal skills - Ability to work independently and efficiently in a remote environment - Proficiency in Microsoft Office applications - High school diploma or equivalent

Personality traits: - Reliable: Able to consistently meet deadlines and deliver excellent customer service - Passionate: Enthusiastic about helping customers and resolving their issues

Soft skills: - Innovation: Ability to think creatively and find unique solutions to customer problems - Negotiation: Skilled in persuading and influencing others to reach mutual agreements

Benefits: - Relocation allowance for eligible candidates - Paid sick leave - Vision insurance

Working environment: Our company culture encourages curiosity and questioning to fuel innovation and growth. We value diversity and inclusivity in our workplace, and we are committed to providing equal opportunities for all employees.

Deadline to apply: 2024-07-03

Equal Opportunity Statement: Cincinnati Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.