Customer Service Associate - Remote Work

Job Description:

Kraft Heinz is seeking a highly motivated and adaptable Customer Service Associate to join our remote team in Fort Worth, Texas. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services.

Responsibilities: 1. Handle customer inquiries and complaints via phone, email, and chat in a professional and timely manner. 2. Provide product information, pricing, and availability to customers. 3. Process orders, returns, and exchanges accurately in our system. 4. Collaborate with other team members to resolve customer issues and ensure a positive customer experience. 5. Assist with general administrative tasks such as data entry and reporting as needed. 6. Continuously seek opportunities to improve customer service processes and procedures.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Excellent communication skills and the ability to effectively engage with customers. 3. Strong planning and organizational skills to prioritize tasks and manage workload effectively. 4. Creativity to think outside the box and provide innovative solutions to customer issues. 5. Adaptable and reliable, able to work independently and as part of a team in a remote environment. 6. Proficient in Microsoft Office and experience with CRM software is a plus.

Benefits: - Medical coverage - Dental insurance - Travel & spending expenses - Opportunity for growth and career development - Work in a supportive and inclusive environment that values mentorship and leadership qualities

Equal Opportunity Statement: Kraft Heinz is an equal opportunity employer and is committed to fostering a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you meet the qualifications and are excited about the opportunity to join a dynamic team providing top-notch customer service, please apply by the deadline of June 26, 2024. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.