Customer Service Manager - Remote Work

As the Customer Service Manager at Alaska Air Group, you will be responsible for overseeing the customer service operations in a remote work setting. This part-time position based in Philadelphia, Pennsylvania, US, at the Associate Level, requires a minimum of 5 years of experience in customer service.

Responsibilities: - Manage a team of remote customer service representatives to ensure high-quality customer interactions - Develop and implement customer service policies and procedures - Monitor customer service metrics and KPIs to identify areas for improvement - Handle escalated customer inquiries and complaints in a timely and professional manner - Train and coach customer service representatives to improve performance and customer satisfaction - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Hardworking and independent individual who thrives in a remote work environment - Strong attention to detail and ability to innovate solutions to customer service challenges - Excellent communication and interpersonal skills - Proven track record of managing customer service teams effectively - Proficiency in customer service software and tools - Bachelor's degree in a related field preferred

Benefits: - Company-provided equipment for remote work - Profit sharing opportunities - Life insurance coverage

Working environment: At Alaska Air Group, we value a flexible work environment that promotes efficiency and adaptability. Our dynamic team is dedicated to delivering exceptional customer service and creating a positive work culture that supports growth and development.

Equal opportunity statement: Alaska Air Group is an equal opportunity employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-29

Join our team and be part of a company that values innovation, teamwork, and customer satisfaction. Apply now to become our Customer Service Manager and make a positive impact in the aviation industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.