Customer Service Manager - Remote Work

Job Description:

Amgen, a leading biotechnology company, is seeking a part-time Customer Service Manager to join our team remotely in Houston, Texas. In this mid-to-senior level role, the Customer Service Manager will be responsible for overseeing the customer service team and ensuring the highest level of customer satisfaction.

Responsibilities: - Manage a team of customer service representatives, including hiring, training, and performance evaluations - Develop and implement customer service policies and procedures - Monitor customer interactions to ensure quality and timeliness - Handle escalated customer complaints and issues - Analyze customer feedback and develop strategies for improvement - Collaborate with other departments to ensure a seamless customer experience - Track and report on key performance indicators related to customer service - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in business or a related field - 6+ years of experience in customer service, with at least 2 years in a management role - Resourceful and dedicated individual with excellent communication skills - Strong time management skills and ability to multitask effectively - Persuasion skills to resolve conflicts and negotiate with customers - Ability to work remotely and manage a team in a virtual environment

Benefits: - Disability insurance - Paid Time Off (PTO) - Paid overtime

Working Environment: At Amgen, we are committed to promoting equality and fairness for all employees. We strive to create a supportive and inclusive work environment where all employees can thrive.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Amgen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.